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Corporate News

  • 18

    Jan-19

  • American Airlines

    Winter Storm Harper ? Central U.S. - Travel Notice Exception Policy_ January 17, 2019

    Small Logo American Airlines

     

    American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to Winter Storm Harper affecting the central United States.

     

    Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint business partners. This applies to both prime and codeshare flights as shown below:

     

    Special Travel Exceptions Considerations

    Affected Airport Codes: 

    ALO, AZO, BMI, CAK, CID, CLE, CMH, CMI, COU, CVG, DAY, DBQ, DSM, DTW, FSD, FWA, IND, IRK, LSE, MCI, MKE, MLI, MSN, OMA, ORD, PIA, RST, SBN, SPI, STL, SUX, TOL

    Tickets Issued On/Before:

    January 17, 2019

    Impacted Travel Dates:

    January 18 – 19, 2019

    New Travel Dates:

    January 17 – 23, 2019

    Reissuance of Tickets On/Before:

    Same day as flight rebooking

    Inventory Requirements:

    Lowest Inventory Available – Same Cabin

     

    Basic Economy ticketed fares:

    Short-haul - B inventory only.

    Long-haul – AA Prime – B Inventory

    AA* - original ticketed inventory or lowest available O – B 

    .

    .

    Endorsement Box Requirements:

     

    Ticket Reissue Required

    TNADV2/ HARPER CENTRAL US

     

    Note: Endorsement Box must  include: TNADV2/ HARPER CENTRAL US

    or will be subject to a debit memo.

     

    This is the only Endorsement Box documentation required on the exchange ticket and supersedes all previous information

     

    Cuba SSR Requirements:

    Applicable when booking includes travel to/from Cuba

     

    Reenter RFTV SSR in the PNR for the new itinerary

    Changes to Origin/Destination:

    Not Allowed

    300-mile radius allowed

     

    Note: Refer to Changes to Origin/Destination on the Travel Notice

    Changes to Stopover City:

    Not Allowed

    Changes to Connecting City:

    Allowed

    Changes to Co–Terminal:

    Allowed

     

    Note: Refer to Changes to Co-Terminal on Travel Notice

    Extend Travel Rebooking:

    Allowed

    Reissue ticket by 1/23/2019

     

    TNADVE/ HARPER CENTRAL US

     

    Note: The new ticket must include: TNADVE/ HARPER CENTRAL US in the Endorsement Box or will be subject to a debit memo

     

    This is the only Endorsement Box documentation required and supersedes all previous information

     

     

    Note:  Refer to Extend Travel Rebooking after the Travel Event on the Travel Notice

    Refund Eligibility:

    No Refund Allowed
    Cancelled flights only may be processed for a refund via GDS/ARC/BSP

     

    Note: Refer to Refund Policy on the Travel Notice

    Travel to/from/through on American and JB Operated and Marketed Flights:

    British Airways (BA) / AA*BA

    Iberia (IB) / AA*IB

    Finnair (AY) / AA*AY

    Japan Airlines (JL) / AA*JL

    Did your ticketed flight cancel?

     

    Need to rebook to an alternate flight when the flight is canceled? 

    Follow Schedule Irregularity/IROPS guidelines by clicking on:
    Schedule Irregularity - IROPS

     





     

     

    Affected Airports – City & State Association:

     

    • Akron/Canton, OH (CAK)
    • Bloomington, IL (BMI)
    • Cedar Rapids, IA (CID)
    • Champaign, IL (CMI)
    • Chicago, IL (ORD)
    • Cincinnati, OH (CVG)
    • Cleveland, OH (CLE)
    • Columbia, MO (COU)
    • Columbus, OH (CMH)
    • Dayton, OH (DAY)
    • Des Moines, IA (DSM)
    • Detroit, MI (DTW)
    • Dubuque, IA (DBQ)
    • Fort Wayne, IN (FWA)
    • Indianapolis, IN (IND)
    • Kansas City, MO (MCI)
    • Kirksville, MO (IRK)
    • Kalamazoo, MI (AZO)
    • La Crosse, WI (LSE)
    • Madison, WI (MSN)
    • Milwaukee, WI (MKE)
    • Moline, IL (MLI)
    • Omaha, NE (OMA)
    • Peoria, IL (PIA)
    • Rochester, MN (RST)
    • Sioux City, IA (SUX)
    • Sioux Falls, SD (FSD)
    • South Bend, IN (SBN)
    • Springfield, IL (SPI)
    • St. Louis, MO (STL)
    • Toledo, OH (TOL)
    • Waterloo, IA (ALO)

     

     

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  • 15

    Jan-19

  • Qantas

    Emirates Network Changes

    Small Logo Quantas

     

    Commercial Policy for Qantas customers affected by the cancellation of EK418/EK419 (QF8418/QF8419) Sydney-Bangkok-Dubai, effective from 1 June 2019 and EK424/EK425 (QF8424/QF8425) Perth-Dubai, effective from 31 March 2019.

    The following options are available to Qantas customers holding a valid ticket issued on/before 15 January 2019 who are affected by the cancellation of the following Emirates services.

    General Information

    Conditions

    • All changes must be made prior to the original ticketed departure (if travel has not commenced).
    • New travel dates must be within ticket validity.
    • One free of charge change is permitted before or within 7 days of the original travel date in the same booking class.
    • For Qantas services with ‘QF’ flight number:
      •    If the same booking class is not available, the lowest booking class within the same cabin may be booked. (e.g. within Business or Economy Cabin).
    • Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
    • All other rules and conditions of the ticket remain unchanged.
    • Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

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    For customers with unticketed bookings

    For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions. 

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    For customers on Frequent Flyer Reward Tickets:

    Qantas Points Plus Pay tickets: Passengers are entitled to the same options and conditions.

    Qantas and Partner Classic Flight Reward tickets: Passengers are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and is subject to reward seat availability. Classic Reward tickets cannot be retained in credit.

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    Your Customer's Ticket

    For customers holding a Qantas (081) issued ticket

    1. Sydney-Bangkok-Sydney on EK418/EK419 (QF8418/QF8419) from 01 June 2019 onwards

      Passengers may, without fee:

      Rebook travel to/from Bangkok on QF23/QF24 (EK5023/EK5024) to travel +/- 7 days from the original travel date booked.

      One free of charge change is permitted before or within 7 days of the original travel date in the same booking class.

      If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Economy or Business cabin).

      First class passengers will be re-booked in Business.

      If the new fare is of a higher value than the existing ticketed fare, no adcol to be collected from the passenger.

    2. Travel to/from Dubai or onwards Europe / Middle East / Africa on EK418/EK419 (QF8418/QF8419) from 01 June 2019 onwards:

      Passengers may, without fee:

      Rebook to travel +/- 7days from the original travel date booked using an alternate Emirates service (including QF* operated by EK):

      One free of charge change is permitted before or within 7 days of the original travel date in the same booking class.

      If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Economy or Business cabin).

      If the new fare is of a higher value than the existing ticketed fare, no adcol to be collected from the passenger. 

    3. Perth-Dubai EK424/EK425 (QF8424/QF8425) from 31 March 2019:

      Passengers may, without fee:

      • Rebook to travel +/- 7days from the original travel date booked using an alternate Emirates service (including QF* operated by EK):

      One free of charge change is permitted before or within 7 days of the original travel date in the same booking class.

      If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Economy or Business cabin).

      If the new fare is of a higher value than the existing ticketed fare, no adcol to be collected from the passenger.

      • Retain the value of the ticket in credit

      Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.

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    For customers holding a ticket issued by another carrier (non-081):

    1. Sydney-Bangkok-Sydney on EK418/EK419 (QF8418/QF8419) from 01 June 2019 onwards

      Passengers may, without fee:

      • Rebook travel to/from Bangkok on QF23/QF24 (EK5023/EK5024) to travel +/- 7 days from the original travel date booked.

      One free of charge change is permitted before or within 7 days of the original travel date in the same booking class as ticketed.

      First class passengers will be re-booked in Business.

      If the new fare is of a higher value than the existing ticketed fare, no adcol to be collected from the passenger.

    2. Travel to/from Dubai or onwards Europe / Middle East / Africa on EK418/EK419 (QF8418/QF8419) from 01 June 2019 onwards:

      Passengers may, without fee:

      • Rebook to travel +/- 7days from the original travel date booked using an alternate Emirates service (including QF* operated by EK):

      One free of charge change is permitted before or within 7 days of the original travel date in the same booking class as ticketed.

      If the new fare is of a higher value than the existing ticketed fare, no adcol to be collected from the passenger. qantas.com Commercial Policy

    3. Perth-Dubai EK424/EK425 (QF8424/QF8425) from 31 March 2019:

      Passengers may, without fee:

      • Rebook to travel +/- 7days from the original travel date booked using an alternate Emirates service (including QF* operated by EK):

      One free of charge change is permitted before or within 7 days of the original travel date in the same booking class as ticketed.

      If the new fare is of a higher value than the existing ticketed fare, no adcol to be collected from the passenger.

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    Ticket Information

    All Qantas flight changes need to be actioned (re-issued or revalidated) prior to travel, regardless of which airline the ticket is validated to.

    For customers holding a Qantas (081) issued ticket:

    Ticket Reissue/Revalidation for Rebook/Reroute Travel

    • The ticket can be reissued in-house if validated to Qantas (081)
    • Ticket to be reissued with no additional collection
    • Additional fare, ticket taxes and change fees associated to the ticket do not apply
    • All details of the original ticket to be shown on the new ticket including fare basis and fare calculation
    • Authority number ‘518080’ must be entered into the endorsement box to avoid ADM
    • If there is no change to routing/booking class the ticket can be revalidated.

    Ticket in Credit

    • The ticket can be reissued in-house if validated to Qantas (081)
    • Additional fare and ticket taxes may apply subject to assessment of the new journey
    • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
    • Authority number ‘518080’ must be entered into the endorsement box to waive the fee for voluntary changes and avoid ADM.


    For customers holding a ticket issued by another carrier (non-081):

    Ticket Reissue for Rebook/Reroute Travel

    • For tickets validated to another carrier, please contact the Qantas Agency Connect team for ticket reissue if that airline is unable to assist.

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  • 15

    Jan-19

  • Emirates

    Routing Changes to and from Australia

    Small Logo Emirates

     

    Emirates will adjust its services to and from Australia to optimise fleet utilisation and provide more efficient and direct connection options for customers.

     

    • Effective 31 March 2019, Emirates will suspend EK424/425 and serve Perth with a once daily Airbus A380 service non-stop from Dubai.
    • Effective 01 June 2019, Emirates will suspend the fifth freedom flights EK418/419 between Bangkok and Sydney.

     

    What do you need to know?

     

    • For suspension of EK424/425 to/from Dubai - Perth (DXB-PER) follow Schedule Change guidelines.
    • Customers booked on suspended fifth freedom EK418/419 flights between Bangkok - Sydney (BKK - SYD) v.v. will be rebooked on EK Marketing (QF Operated) flights.
    • Customers booked on flights between Dubai - Sydney (DXB - SYD) v.v. will be rebooked on other EK direct flights from Dubai to Sydney.
    • Please ensure that contact details are updated on PNRs so customers receive notification when Emirates initiates the flight changes.

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  • 11

    Jan-19

  • TAP AIR PORTUGAL

    Carriage of Golf Bags update

    Small Logo TAP

    Golf equipment can be checked-in free of charge as part of the passenger permitted free baggage allowance, if the  requirements of the fare in number of pieces and weight are met. The regular dimensions applied to other types of equipment or baggage (i.e. 158cm) may be exceeded at no cost.

     

    Example: a passenger holding a ticket in economy class with a Basic fare may check in one golf bag with 175cm and 23 Kg as free baggage allowance.

     

    Golf equipment includes one golf bag for the transportation of all  equipment (including 1 pair of golf shoes).

     

    Maximum weight per set will be 32Kg (flat rates apply if outside the free allowance on the ticket).

     

    Flat Rates per One Way:

     

    • Domestic, European and Morocco Flights: € 40  / 50 USD / 65 CAD

     

    • Intercontinental Flights: € 80 / 100 USD / 130 CAD

     

    Rates in other currencies shall be converted at the BBR - Bank Buying Rate.

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  • 11

    Jan-19

  • Eva Airlines

    EVA Air Smart Baggage Notice 2019

    Small Logo Eva

    Effective from 01 JAN 2019, if travelling with the smart baggage, please follow the regulations below Smart Baggage with Integrated Lithium Batteries and/or Electronics: Lithium-ion battery powered baggage which is so-called "Smart Baggage" are the devices include integrated lithium batteries, motors, power banks, GPS, GSM, Bluetooth, RFID or Wi-Fi technology. • The watt-hour rating of the lithium battery exceeding 160 Wh is forbidden for carriage.• Baggage where the lithium battery can be removed if it is:

    Carry-on Baggage:-- All transmitting functions must comply with "Regulations Governing the Use of Electronic Devices" in inflight magazine.-- The baggage must meet carry-on baggage regulations.

    Checked Baggage:-- Lithium-ion battery must be removed from smart baggage and bring it into the cabin. Then the baggage can be accepted as checked baggage. -- If the smart baggage does not meet the safety requirements, it will be refused at check-in.• Baggage where the lithium battery cannot be removed if it is: with a lithium metal content no more than 0.3g or a Watt-hour rating no more than 2.7Wh: Permitted as carry-on or checked baggage (e.g. dry batteries?button cells)  with a lithium metal content exceeding 0.3g or a Watt-hour rating exceeding 2.7Wh: Not permitted for carriage (e.g. rechargeable lithium batteries?power banks)

    For assistance with reservations and sales enquiries, please telephone

    Reservations 020 7380 8300; Sales 020 7380 8333

     

     

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  • 21

    Nov-18

  • Malaysia Airlines

    MH Schedule Change Policy - Provision of STPC- Update

    Small Logo Malaysia Airlines

     

    Dear Trade & Business Partners,

     

    Provision of STPC accommodation due schedule change disruption- Update

     

    In reference to our previous correspondence of 12th July 2018 and our schedule change policy, please be advised that until further notice Malaysia Airlines will no longer provide STPC accommodation for advance schedule changes, which result in long layovers in Kuala Lumpur regardless of the length of layover.

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  • 2

    Nov-18

  • Emirates

    Bringing Medication into UAE

    Small Logo Emirates

     

    Dear Emirates Partner,                                      

     

    Please be advised that there are no changes to the current rules concerning bringing medicines into UAE.

     

    The UAE Ministry of Health website guides that only narcotics, controlled and semi controlled medication require pre-approval which has always been the case. For details please go to http://www.mohap.gov.ae/ar/services/Pages/361.aspx.

     

    Should you have any further queries, please contact your Emirates representative or local Sales Support team.                            

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  • 31

    Oct-18

  • Virgin Atlantic

    VSbulletin 072 - Bringing medications into the UAE

    Small Logo Virgin Atlantic

     

    VSbulletin 072 - Bringing medications into the UAE

     

    We need to let you know that the Ministry of Health and Prevention (MoHAP) for UAE have issued a revised policy relating to bringing certain drugs into the region. The UAE operate a strict policy in regards bringing certain drugs into the region – this includes a large number of prescribed and over the counter medicines, that are widely available in the UK.

    What’s changed?

    A large number of prescribed and over the counter medicines, that are widely available in the UK, are considered by the UAE to be "controlled" substances. In order to permit legal entry, all ‘controlled’ substances require additional procedures.

    For example ‘controlled’ substances include common sleeping tablets (such as temazepam, zolpidem, zopiclone, zaleplon), painkillers (such as those containing codeine, tramadol, amitriptyline), anti-depressants (such as citalopram, escitalopram, sertraline, olanzapine, quetiapine, amitriptyline, mirtazapine, fluoxetine, venlafaxine), hormone replacement therapy (such as testosterone, oestradiol) and other medications.

    What’s required?

    To permit legal entry with ‘controlled’ substances prior approval from the Registration and Drug Control Department, Ministry of Health, is required, by completing an electronic form - the form can be downloaded free via the link in the GOV.UK advisory (below).

    To complete the form you will need: 

    • the original prescription issued by the attending physician (maximum 30 day supply)
    • a letter from your doctor confirming the medication has been prescribed for personal use
    • your passport information

    You may also require the name, ingredients, dosage, manufacturer and batch numbers of the drugs you will be carrying so have them handy when you complete the online process.

    You may be also required to present these original documents with the prior approval to customs authorities at the port of entry to get them signed and stamped for the duration of stay.

    Gov.uk update

    Some prescribed and over the counter medicines that are available in the UK are considered controlled substances in the UAE and can’t be brought into the country without prior permission from the UAE Ministry of Health. Guidelines on carrying personal medication into the UAE and a list of controlled medicines can be found on the UAE Ministry of Health website.

    Following changes in October 2018, the UAE Ministry of Health announced the requirement for all tourists and residents entering the UAE to complete an electronic form to obtain online approval to carry medication for personal use, prior to entering the country. The Ministry of Health has also published a user guide explaining how to complete the application and the supporting documents required. The British Embassy is currently requesting further information on this process and whether it is required for all types of medication.

    For more information on controlled medicines and obtaining permission, contact the UAE Ministry of Health directly by emailing info@moh.gov.ae or calling +971 2 652 0500. If you arrive in the UAE without this permission and the required documentation, the medication will not be allowed into the UAE and you may be prosecuted under UAE law.


    If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44344 2097705.

    For all other VSbulletin information, please visit http://www.vsflyinghub.com/en/vsbulletin

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  • 9

    Jul-10

  • Banned Airlines

    Airline carriers subject to a ban.

    LEGAL NOTICE
    The civil aviation authorities of Member States of the European Community are only able to inspect aircraft of airlines that operate flights to and from Community airports; and in view of the random nature of such inspections, it is not possible to check all aircraft that land at each Community airport.

    The fact that an airline is not included in the Community list does not, therefore, automatically mean that it meets the applicable safety standards.

    Where an airline which is currently included in the Community list deems itself to be in conformity with the necessary technical elements and requirements prescribed by the applicable international safety standards, it may request the Commission to commence the procedure for its removal from the list.

    Every effort has been made to verify the exact identity of all airlines included on the Community list – namely through the inclusion of: the specific letter codes assigned (and unique) to each airline by the ICAO, the State of certification and the air operator certificate (or operating licence) number.

    Nonetheless, absolute verification has not been possible in all cases owing to a total lack of information surrounding some airlines that might be operating on the border of, or altogether outside, the recognised international aviation regime. It can therefore not be excluded that there might be companies operating in good faith under the same trading name as an airline included on the Community list.

    LIST OF AIR CARRIERS OF WHICH ALL OPERATIONS ARE SUBJECT TO A BAN WITHIN THE COMMUNITY

    For A full listing of Airlines please check the below Website

    http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm

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