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Corporate News

  • 24

    Mar-17

  • Cathay Pacific

    Portable electronics ban on selected US/UK flights

    Small Logo Cathay Pacific


    Portable electronics ban on selected US/UK flights


    Dear Trade Partner,
    The US Department of Homeland Security and the UK Department for Transport have issued security directives requiring passengers from selected airports to the US or selected countries to the UK to place all electronic devices larger than a cell phone or smart phone in their checked baggage.
    At this time, Cathay Pacific and Cathay Dragon passengers and flights are NOT affected by these directives except if they are in transit at any of the airports as stated below and connecting flights to the US / UK.
    Restricted items
    Electronic devices larger than a cell phone/smart phone will not be allowed to be carried on-board the aircraft in carry-on luggage or other accessible property. Electronic devices that exceed this size limit must be secured in checked luggage. Necessary medical devices will be allowed to remain in a passenger’s possession after they are screened.
    The approximate size of a commonly available smartphone is considered to be a guideline for passengers. Examples of large electronic devices that will not be allowed in the cabin on affected flights include, but are not limited to:
    • Laptops
    • Tablets
    • E-Readers
    • Cameras
    • Portable DVD players
    • Electronic game units larger than a smartphone
    • Travel printers/scanners
    The ban does not apply to spare batteries and power banks which will continue to be allowed in cabin baggage.
    Please refer to country-specific details below:
    1. Flights to US
    The new US security directive is effective on 21st March’17 and will be in effect indefinitely.
    Applicable airports:
    • Cairo (CAI) in Egypt
    • Amman (AMN) in Jordan
    • Kuwait City (KWI) in Kuwait
    • Casablanca (CMN) in Morocco
    2
    • Doha (DOH) in Qatar
    • Riyadh (RUH) and Jeddah (JED) in Saudi Arabia
    • Istanbul (IST) in Turkey
    • Abu Dhabi (AUH) and Dubai (DXB) in the UAE
    2. Flights to UK
    The UK Department for Transport has also made similar announcement on 21st March’17 to be effective with immediate effect until further notice.
    Applicable airports:
    • Egypt
    • Jordan
    • Lebanon
    • Saudi Arabia
    • Tunisia
    • Turkey
    If you have any questions please feel free to contact the Pricing and Commercial Department on uk_commercial@cathaypacific.com .
    Yours sincerely,
    Pricing and Commercial Department
    Cathay Pacific Airways

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  • 16

    Mar-17

  • Etihad Airways

    US Presidential Executive Order Latest Update

    Small Logo Etihad

     

    Dear Trade Partner,

     

    Please see update below regarding refugees for nationals from all six effected countries.

     

    Etihad Airways, in accordance with the US Federal District Court order issued on 15 March 2017, will continue to accept guests of all nationalities for travel to the US provided they have valid travel documents and, if necessary, visas. 

     

    We remind guests that US travel requirements are subject to change and that they should continue to check with their closest US embassy or consulate for the most current information. 

     

    Acceptance for entry is always subject to inspections completed by US authorities.  Etihad Airways continues to monitor developments in the US and will work closely with the authorities to ensure the airline has the most accurate information

     

    Etihad Airways will also continue to assist guests who have been impacted by the recent US executive orders and court decisions.

     

    Note the previous commercial policies below remain in effect

     

    We advise all guests to consult with their nearest United States embassy or consulate for further information on the travel ban, as the entry requirements are subject to change and may be subject to further interpretation by United States administrative agencies and courts.

     

    Etihad Airways is offering all impacted guests who have been issued a Visa after 27 January 2017 5.00 EST that are restricted from entering the US (including those who are denied entry by the US CBP at AUH airport) who are booked on EY/EY* flights, for tickets issued on/before 07Mar17 for travel on/before 16Jun17, the following options until further notice.

     

    Rebooking/Reissue

    Guests can avail of 1 Free Date change where they need to be rebooked on/after 17Jun17.

    The waiver of date change only applies to Nationals (passport holders) of these 6 countries having travel segments from AUH-USA within the specified 90 day period, irrespective of point of ticketing or journey commencement.

     

    Guest should be rebooked on the same RBD or the lowest available RBD in the same cabin.

     

    Please ensure the PNR is updated with the remark “CW123 Invol change due to US travel restriction”.

     

    Cancellation/Refund

    Cancellations are permitted for all unused or partially used tickets that are impacted without any penalty charge, including Non-Refundable tickets.

     

    Appropriate documentation (i.e. EY Ticket, Passport copy) must be provided.

     

    Refund on partially utilized tickets must be calculated based upon pro-rata mileage flown.

     

    Above would apply to all tickets issued on/before 07 Mar 2017 for travel on/before 

    16 Jun 17.

     

    Should you have any queries, please contact us on the numbers below:

     

    Trade Support:   00 353 1 524 5497

    Reservations:      00 353 1 656 9900

     

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  • 2

    Mar-17

  • Etihad Airways

    Terminal Change for Premium Guests in Abu Dhabi International Airport

    Small Logo Etihad

     

    Dear Trade Partner,

    Effective immediately all Etihad Airways Premium Guests travelling on flights departing from Abu Dhabi  International Airport Terminal 1 (T1) shall be required to use Terminal 3 (T3) Etihad Premium Exclusive counter for check in, this will include;

    • The Residence
    • First Class
    • Business Class
    • Exclusive Members
    • Etihad Guest Platinum members
    • Etihad Guest  Gold members

    Guests who are not informed about the change in advance will be advised to proceed to Terminal 3 (T3) assisted by porters or staff at the counter.

    Should you have any queries, please contact us on the numbers below:

     

    Trade Support:            00  353 1 524 5497

    Reservations:              00  353 1 656 9900

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  • 1

    Mar-17

  • Cathay Pacific

    Commission on published fares at 0% in the UK and Ireland from 01 March 2017

    Small Logo Cathay Pacific

     

    Cathay Pacific Airways (CX) will be setting the agency commission, on published fares for all tickets issued on and after 01 March 2017, at 0%.

    Many thanks for your attention on this matter.

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  • 9

    Jul-10

  • Banned Airlines

    Airline carriers subject to a ban.

    LEGAL NOTICE
    The civil aviation authorities of Member States of the European Community are only able to inspect aircraft of airlines that operate flights to and from Community airports; and in view of the random nature of such inspections, it is not possible to check all aircraft that land at each Community airport.

    The fact that an airline is not included in the Community list does not, therefore, automatically mean that it meets the applicable safety standards.

    Where an airline which is currently included in the Community list deems itself to be in conformity with the necessary technical elements and requirements prescribed by the applicable international safety standards, it may request the Commission to commence the procedure for its removal from the list.

    Every effort has been made to verify the exact identity of all airlines included on the Community list – namely through the inclusion of: the specific letter codes assigned (and unique) to each airline by the ICAO, the State of certification and the air operator certificate (or operating licence) number.

    Nonetheless, absolute verification has not been possible in all cases owing to a total lack of information surrounding some airlines that might be operating on the border of, or altogether outside, the recognised international aviation regime. It can therefore not be excluded that there might be companies operating in good faith under the same trading name as an airline included on the Community list.

    LIST OF AIR CARRIERS OF WHICH ALL OPERATIONS ARE SUBJECT TO A BAN WITHIN THE COMMUNITY

    For A full listing of Airlines please check the below Website

    http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm

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